Refund policy

Returns

Because every piece at Secondo is one of a kind, we are unable to accept returns or offer refunds for change of mind.

That said, we're committed to giving every customer the best possible service. If you need to request a return, please contact us within three (3) days of receiving your purchase. We will assess each request on a case-by-case basis where any of the following apply:

• The item is damaged
• The item does not match its description
• You received the wrong item
• The item is counterfeit

To be considered, items must be returned unworn, unwashed and unaltered, in the same condition they were received, with all original tags, labels and packaging attached. Items showing any signs of wear after purchase will not be accepted for return.

To make a request, email hello@secondodoublebay.com.au with your order number, a description of the issue and photos of the item. We'll review your request and, if it's accepted for inspection and we find your reason to be valid, we'll refund the full purchase price.

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Please also review our Terms of Service.

A special note about counterfeit goods

As purveyors of a trusted luxury buying and selling environment, Secondo Double Bay takes its role in the fight against counterfeit goods very seriously. We make every effort to determine the authenticity of each item before it is approved for sale.